Terms & Conditions
1. Delivery & Pick ups
i. It is your responsibility to check measurements to ensure your goods will fit in intended areas. Focus On Furniture* is not responsible for goods that have not been measured and subsequently do not fit where intended.
ii. Prior to handing over goods to you we must satisfy ourselves of your identity. We may require you to produce your driver’s licence, transacting credit card or such other proof as we require to satisfy us of your identity.
iii. Delivery times quoted by us are approximate only and we are not responsible for any delays.
iv. Cancellation or rescheduling of delivery by you within two business days of booked delivery date will incur additional charges.
v. We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time with sufficient proof of your identity you will be charged for any subsequent delivery.
vi. Please organise adequate protection for your floors and internal surfaces prior to delivery as we are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. Due to OH&S requirements, delivery personnel must wear appropriate footwear at all times so take measures to ensure your floors and internal surfaces are protected.
vii. Be advised – stairs or any additional handling may incur additional charges.
viii. Items labelled RTA (ready to assemble) will require self assembly.
ix. Disposal of packaging is available for additional charges. Focus On Furniture will not be responsible for the removal of any packaging material otherwise.
x. Due to OH&S requirements, our store and warehouse staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blankets or materials to transport your goods safely.
xi. On receipt of your goods (whether via delivery or pick up) inspect your goods carefully. Any damage detected should be immediately reported to us and noted on our delivery/pick up copy. Once you have inspected and accepted your goods we are not responsible for any damage that may subsequently occur including as a result of you loading the goods into transport or you assembling the goods.
i. IN STORE TRANSACTIONS
a. For initial deposits/payments: we accept cash, credit card (excluding Diners, but including American Express although a 1% surcharge applies), Eftpos, bank/personal cheque, money order, Zip and Afterpay card.
b. For final payment: we require payment in full prior to delivery/pickup. Final payment will be accepted by cash, credit card (excluding Diners but including American Express although a 1% surcharge applies), Eftpos, bank cheque and money order. We will also accept bank transfer or direct deposit but this payment must be completed (fully cleared) prior to your delivery/pickup. Personal cheques will not be accepted for final payment. We may refuse final payment via manual or telephone transaction using credit card.
c. Please note we will not release your goods until payment in full has been completed. Our carriers are not authorised to accept your funds.
ii. ONLINE TRANSACTIONS
a. We accept only credit card, PayPal, Zip or Afterpay for online orders; paid in full at time of purchase. For your protection and peace-of-mind, photo identification and any credit card used in transacting may be required on delivery/pick up.
Unless we stipulate otherwise all:
a. in store transactions and orders on finance require a 20% deposit;
b. made to order transactions require a 50% deposit; and
c. online transactions including related delivery and additional charges (if any) require payment in full at time of purchase.
d. A 10% deposit (maximum) is required for orders taken over the telephone with the balance of the deposit owing to be paid by direct debit, in-store, or Zip.
i. Cancellation on in store transactions, orders on finance and online transactions will incur a cancellation fee of 20% of the invoice value. Cancellation on made to order transactions will incur a cancellation fee of 50% of the invoice value. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
ii. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
iii. Please note that under relevant health regulations, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.
5. Refund Policy
i. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.
ii. Please choose carefully however as we do not refund or exchange simply for change of mind or circumstances.
iii. Any credit card or Eftpos payments made through our Eftpos terminals will be refunded via bank transfer. Any other payment will be refunded through the original payment method.
iv. For your security and peace of mind, any refund of payment made over the phone may require you to provide additional evidence to verify initial card payment.
i. We provide the following supplier warranties against defects:
a. Timber: 1 year structural;
b. Lounge: 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering; and
c. Electric Recliners: 3 year on motors and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on lights, USB charges, switches and bluetooth devices.
All other goods sold by us are covered by manufacturers’ warranties (if applicable).
ii. Defects covered by our supplier warranties will be repaired or replaced at our discretion (subject to your rights under the ACL) without cost to you for parts or direct repair labour.
iii. Our supplier warranties do not cover, and we are not liable for, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Focus On Furniture for any loss or damage, direct or consequential, is expressly excluded.
iv. The rights given by our supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under our supplier warranty you should call our head office on 03 9238 6999 or write to “Warranties Officer: Focus On Furniture Pty Ltd, 11 Siddons Way, Hallam VIC 3803”. Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.
7. Proof of purchase
To apply for a refund, exchange, repair or claim a warranty, you must be the original purchaser and you must provide clear proof of your purchase by presenting either your tax invoice or receipt. We hold a limited history of orders and are not provisioned to search for archived transactions. Presenting your proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase.
8. General Terms & Conditions
The General Terms and Conditions listed on our website (as amended from time to time) are incorporated into these Terms and Conditions of Sale. Where there is any inconsistency between the General Terms and Conditions and these terms and conditions, then the General Terms and Conditions prevail to the extent of the inconsistency.
9. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.
Term and conditions are subject to change at any time, without prior written notice. By accepting the listed T&C’s you acknowledge the responsibility to check for updated T&C’s via our website. To do so please visit the following link - www.focusonfurniture.com.au/terms-conditions